Return & Refund Policy

Return & Refund Policy – HomeDecor PK

At HomeDecor PK, we strive to ensure that every customer is satisfied with their purchase. If you are not completely happy with your order, we’re here to help.

🔄 Returns

We accept returns within 7 days of receiving your order, subject to the following conditions:

• The item must be unused, unworn, and in its original condition
• The product must be returned with original packaging and tags (if applicable)
• Proof of purchase (order number or receipt) is required

Items that do not meet these conditions may not be eligible for return.

❌ Non-Returnable Items

The following items are not eligible for return:

• Used or damaged products (not due to our error)
• Items without original packaging
• Personal care items (for hygiene reasons)
• Sale or discounted items (if applicable policy)

💰 Refunds

Once we receive and inspect your returned item:

• You will be notified about the approval or rejection of your refund
• If approved, your refund will be processed within 5–7 business days
• Refunds are usually issued via bank transfer or original payment method (depending on your payment option)

🔁 Exchanges

We only replace items if they are:

• Defective
• Damaged during delivery
• Incorrect item received

If you need an exchange, please contact our support team with clear images of the issue.

🚚 Return Shipping

• Customers may be responsible for return shipping costs unless the item is defective or incorrect
• Shipping charges are non-refundable

📩 How to Request a Return

To initiate a return or refund:

• Email us at: carehshomedecor@gmail.com
• Provide your order number and reason for return
• Attach images (if the item is damaged or incorrect)

Our team will guide you through the next steps.

⚠️ Important Notes

• Returns sent without prior approval may not be accepted
• Processing times may vary during peak seasons or holidays

🤝 Our Commitment

Your satisfaction is important to us. At HomeDecor PK, we are committed to handling your concerns with fairness, transparency, and care.